I like Target Marketing Magazine’s research summary overviewing the growth factors in SEM, SEO, online advertising (a.k.a., Pay-Per-Click) and Email Marketing which are among the listed 16 online marketing trends.

More than 80% of marketers are using paid search and SEO and plan to expand search into more segments. As consumers search more online, Google’s AdWord inventory continues to grow.  All music to marketers’ ears as you expand your paid search and SEO efforts. 

Online advertising, “performance-based” media buys and integrated email marketing are also slated for substantial growth through 2014.

What’s the Difference? As marketers, we can get into a rut with our buzz words and even use some words interchangeably. This can inadvertently affect our strategies.

For example, you’re going to tackle your Web site very differently if you’re thinking about attracting qualified leads and how to manage those leads versus trying to get the most possible “hits” to your site.

More Leads, Better Qualified, Now What? Well, if you were opening a storefront, you would make sure that everything was organized and setup properly before flipping-on the “open” sign. The same is true for your Web site. You need to make sure that you’re ready to handle those online leads once they’re in your “door.” Make sure your sales funnel structure is ready to handle the leads properly – or you can loose that prospect forever.

Also, I can’t say it enough – INTEGRATION. To get the most out of your Web site and online marketing, you need to integrate across all of the channels that touch your customer – both online and offline.

While email response rates are continuing to be challenged, Triggered Communications are a key component to adding relevancy to the communications.   And just like any form of communications, the more relevant and engaging, the more likely it is that you will get your message not only opened, but responded to.

A new conversation can be triggered from almost any customer touch point:

• External factors – website forms, shopping cart abandonment, customer service, etc.
• Messages – email activity (opens, clicks, unsubscribe, etc.), address change, etc.
• List – subscribe, profile update, and address change
• Link – specific link in email message

Once the “customer or prospect event” is captured, you can set a communications cadence around the key attributes of this event.  These campaigns allow you to communicate with each subscriber individually based on his or her behavior or response.  Because the messages are related to the specific action taken by the recipient, the conversations are natural and progressive, not sporadic and interruptive. 

For example, a prospect clicked on an email to find out more information on your product, but did not take advantage of the offer.  In the case of triggered communications, we can capture all “like prospects” and design communications cadences specific to this marketing situation. 

These automated campaigns can be structured to follow up in a period of time after their initial response, or even so many days before the offer expires.   Content can be specific to the link they clicked, or specific to the fact that they opened the email and didn’t click on a link.  Testing strategies can be easily incorporated into the process as well.

According to Forrester Research’s US Interactive Marketing Forecast 2009-2014, marketers are taking on a more strategic leadership role in organizations because of their close connections to customers and prospects.   Transactional, triggered email communications are on the rise because they improve open, click and conversion rates dramatically.  

This builds off from the marketing foundation that a “handraiser” is one of your most effective prospect segments (from a percentage basis).  Adding relevant and engaging follow-up communications will nuture leads through the sales cycles to drive more sales.  

Give one of our account managers (or myself) a call to discuss triggered communications in more detail.  

I am sure you can relate this to your every day shopping experiences.  You are shopping at a store or online for something you are looking for.   Through your shopping experience you are exposed to the product or service, but you are just not ready to pull the trigger at this time.  Possibly you want to shop around a bit, or receive additional details on the items you are looking at.  While we tend to think retail, it could be any thing from a new car, to a charitable cause, to a service you need for your business. 

If you haven’t developed a Handraiser channel for your business, you really need to make it a priority.  It is typically not expensive, and it will provide you access to a very productive prospect segment.  We typically see a handraiser Channel converting to customers a 5 to 15 times the best targeted competitive prospects.  Often, they will even outperform your current customers when soliciting new business.

Where do you get started?  Typically business owners will provide an opportunity within their website or retail location for prospects/shoppers to receive more information or to stay in touch with the company.  This can be as simple as a sign up for a newsletter or an opportunity to receive “special value offers” from the company. 

To fully maximize the potential of the Handraiser channel, every prospect / shopper touchpoint should provide an invitation to easily engage in this communication.   Examples of these might include:

• A link on your website that offers prospects an avenue to stay in touch
• Point of Sale within your storefront that invites shoppers to sign up for special offers
• Reference in your marketing efforts (newletter, mass media, targeted media) to go to a landing page to sign up for ongoing special values

Handraiser Data Capture Example

The Email channel is an excellent avenue to communicate with this audience … taking advantage of the low cost and delivery speed of the medium.  

Have you developed a Handraiser channel for your Business?  While many businesses have integrated these systems as a part of the Lead Management process, still the majority of businesses have not.  If you are one of these organizations, you are missing out on a powerful and inexpensive way to develop new customers.

Possibly you have heard the statistic:  “An iProspect’s 2007 study ‘Offline influence on Online Search Behavior Study’ found that 67% of online users were driven to perform a search as a result of an offline marketing message … And 39% of those offline-influenced searchers ultimately made a purchase.

These statistics make a lot of sense to me, but the sad point of the article was that nearly half (45%) of search engine marketers still do not integrate their online and offline efforts. All kinds of reasons came up as to why.  The top reasons were:

• They don’t advertise in offline channels
• Lack the budget
• Lack the resources
• Don’t know better
• Have separate people managing offline efforts … and they are not synchronized with online
• Just don’t see the benefit of integration

In my opinion, a big part of the issue is that while online marketers understand their medium, they really don’t understand the overall disciplines that drive marketing and consumer behavior.   With the online mediums growing so quickly, many have jumped in without fully understanding how to optimize the overall marketing dollars spent.

It not necessarily big things that involve huge investments.  Look at some of these stats:

• 76% of offline offers could not be acted upon online
• 74% of offline keywords were not used online
• 66% did not use the same images and videos offline as online
• 60% did not include their company slogan / tagline  or even their product or service name prominently online

I am sure the economic challenges of 2009 will force some reevaluation in this area.   From my perspective, this is some pretty basic “marketing blocking and tackling”.  While I am happy that we are addressing these key issues with our clients, more education and awareness is needed to connect the best practice results and disciplines with the average company’s marketing efforts.

Well, my informal poll is really inconclusive.  Some still use Yellow Pages, some exclusively use the Internet and some use a mix of both depending on what their need is.   I searched the Internet for some more statistical backing in this area.  The reports I found were a little dated and one can only believe that today’s stats would point to an even greater share of consumers using the Internet:

•  –In June 2007, comScore Networks reported that 60% of local consumers now go online to search for local businesses, as opposed to 33% that go first to the printed Yellow Pages.
• –Almost 40% of local shoppers say that a presence on the Internet – or lack of presence – will affect their decision about who they do business with. [Source: Web.com, 2007]
• Nearly 137 billion searches were conducted at the five U.S. core search engines in 2008, representing an increase of
  21 % versus the previous year.  [Source: comScore Networks,  2009]
• Search query growth was driven largely by an increase in searches per searcher, which rose 16% from the previous year, while number of unique searchers grew 6% .   [Source: comScore Networks,  2009]
• Google Sites, which generated nearly 85 billion searches in 2008, accounted for nearly 90 percent of the total growth in
  search query volume during the year.  [Source: comScore Networks,  2009]

Clearly, every business needs to think through how they establish their electronic presence … as it is an increasing part of every company’s marketing efforts.