All Aboard the SEM Bandwagon!
Filed under: Direct Marketing, Email Marketing, General Marketing, Lead Management, Search Engine Marketing, analytics, integrated marketing, paid search, search engine optimization
A recent Forrester study shows what all of us already know. Marketers will continue to shift dollars from traditional media and traditional direct marketing to online direct marketing.
I like Target Marketing Magazine’s research summary overviewing the growth factors in SEM, SEO, online advertising (a.k.a., Pay-Per-Click) and Email Marketing which are among the listed 16 online marketing trends.
More than 80% of marketers are using paid search and SEO and plan to expand search into more segments. As consumers search more online, Google’s AdWord inventory continues to grow. All music to marketers’ ears as you expand your paid search and SEO efforts.
Online advertising, “performance-based” media buys and integrated email marketing are also slated for substantial growth through 2014.
Why digital makes sense in your marketing mix
Filed under: General Marketing, Search Engine Marketing, integrated marketing, paid search
Sometimes the most targeted campaign is still missing something.
By: Adam Henige
While more and more organizations have at least begun to dip their toes into the world of search marketing, some still fail to see how it will fit into a traditional marketing campaign or precisely how it supplements more traditional methods.
I’ve been fortunate enough to have this discussion in-person with a variety of audiences. It’s been well documented how successful email marketing and direct marketing campaigns can be, particularly when built on excellent lists.
Add onto your mail/email marketing with traditional media buys in print/radio/television with highly targeted demographic ads and you’ve really covered your bases, right? Well, from a push marketing perspective, you sure have (and we’re not even getting into newer media like blogs, Twitter, and Facebook).
But, what about those people whom you just can’t seem to target?
There will always be a group of people who want what you’re selling, but either don’t know they can get it, or don’t know that you provide it. But when they finally decide to look for a solution, how will they find you?
Well, think about it yourself. How do you find things? Conservative studies have shown that from a retail perspective over 42% of people find Web sites by using search engines. More importantly, compared to the other forms of advertising, a Web site provides you with a stationary audience.
The more complex, innovative or differentiated your product is, the more important it is to provide a detailed and immersive Web experience. Companies who get this have integrated their marketing strategies - using traditional media as a vehicle that often supports a strategic Web experience that captures and maintains the interest of potential customers, hopefully for multiple visits.
So while traditional media can certainly be an effective tool to finding your target audience and generating leads and sales, online search helps widen the net.
Especially in this day and age — it’s just not an option to leave money on the table by missing customers who may literally be heading to Google and asking for your product, which is why digital marketing makes more and more sense as a piece of the marketing mix.
Adam Henige is Managing Partner of Netvantage Marketing, a Strategic Partner of ICS located in East Lansing, Michigan.
ROI-based Search
Filed under: Digital Lead Generation, General Marketing, Lead Management, Marketing Technology Solutions, Search Engine Marketing, integrated marketing, paid search
Here’s a DMNews article about setting-up a paid search budget based on profitability. I found it interesting for two reasons. 1) We just broadcasted a webinar on paid search and discussed budget setup and controls and 2) We just happen to be strategizing on how to expand our own marketing success in paid search from one area of our company to other areas – all, of course, while keeping profitability in mind.
It struck me that the author overlooked some important points to keep in mind when setting-up a profitable paid search budget.
In many cases – including ICS’s – the company has a diverse product / service mix. So when thinking about what to spend on key paid search terms, don’t just look at the price tag of the search term and the profit margin of the product / service you’re marketing. Consider search terms that may provide cross-over sales opportunities as well.
Also, ask yourself if you’re using the best possible search term that would provide the highest quality sales leads at the best price… and if you can get some cross-over marketing into other areas of your products and services, then even better.
Chances are there are some lesser cost (and higher sales value) alternatives to that high price search term that could blow your budget’s profitability.
And don’t forget to keep a close eye on your paid search program. Don’t just set it and forget it.
The great thing is… if your initial keyword selection isn’t giving you the results you thought it would, then you can always adjust your program immediately based on what your response data is telling you.
http://www.dmnews.com/Set-your-search-budget-to-be-based-on-its-profitability/article/139312/
Offline and Online integration — Little things make a big difference!
Filed under: Direct Marketing, General Marketing, Search Engine Marketing, integrated marketing
This week, I came across an article from JupiterResearch talking about online and offline integration efforts that I thought was pretty strong. We have been talking about marketing integration for nearly two decades … but now we have more channels to integrate than ever before.
Possibly you have heard the statistic: “An iProspect’s 2007 study ‘Offline influence on Online Search Behavior Study’ found that 67% of online users were driven to perform a search as a result of an offline marketing message … And 39% of those offline-influenced searchers ultimately made a purchase.
These statistics make a lot of sense to me, but the sad point of the article was that nearly half (45%) of search engine marketers still do not integrate their online and offline efforts. All kinds of reasons came up as to why. The top reasons were:
- They don’t advertise in offline channels
- Lack the budget
- Lack the resources
- Don’t know better
- Have separate people managing offline efforts … and they are not synchronized with online
- Just don’t see the benefit of integration
In my opinion, a big part of the issue is that while online marketers understand their medium, they really don’t understand the overall disciplines that drive marketing and consumer behavior. With the online mediums growing so quickly, many have jumped in without fully understanding how to optimize the overall marketing dollars spent.
It not necessarily big things that involve huge investments. Look at some of these stats:
- 76% of offline offers could not be acted upon online
- 74% of offline keywords were not used online
- 66% did not use the same images and videos offline as online
- 60% did not include their company slogan / tagline or even their product or service name prominently online
I am sure the economic challenges of 2009 will force some reevaluation in this area. From my perspective, this is some pretty basic “marketing blocking and tackling”. While I am happy that we are addressing these key issues with our clients, more education and awareness is needed to connect the best practice results and disciplines with the average company’s marketing efforts.
Questions to Get Your Paid Search Campaign Started Right
I’ve run into a number of clients who really don’t understand where to start when it comes to generating targeted leads through paid search. The more I thought about it, I decided it would be helpful to provide some guidelines for clients to gain a basic understanding of things you need to think about to run a successful online lead generation campaign.
I asked Joe Ford, our strategic partner from NetVantage Marketing, to pull together a few of the basic things you need to think about. He actually came up with several items for you to evaluate. Here are Joe’s thoughts:
Like any marketing initiative, it is always important that your online marketing campaign get off to a good start. The pre-launch work that goes into a campaign can pay large dividends, and it can also save a lot money and headaches in the long run.
The following is a set of questions that can serve as a checklist when you’re looking to get a paid search campaign off the ground. These are broad questions, in many cases you will want to dig deeper to properly investigate the value points of each area depending on the campaign objectives. You should be getting asked similar questions by your online marketing firm, or asking yourself these questions if managing your campaigns in-house.
1. What is the overall background and mission of the company?
2. What are the goals of your online campaign in relation to:
a. Brand positioning
b. Building awareness
c. Increasing leads
d. Increasing revenue via direct sales/ecommerce
e. Are there any offline/traditional campaign efforts that should be coordinated with the paid search campaign?
3. Has there been past work done in the online marketing arena? If so, what were the metrics for success, and is there data that we can use to investigate?
4. Has there been web analytics in place to detail the performance of the current website?
5. How long has the website been in its current state? If there has been current changes, was the results tracked through web analytics?
6. Is there a greater emphasis on certain products or services than others? Should we be marketing and driving traffic to certain products and services that are better sellers or represent higher margin?
7. What is the target audience profile, and what are the different personas throughout the buying cycle (this can have a profound effect on keyword selection)? Are there any new audiences that we are trying to target with this campaign?
8. Either from current web traffic reports, or from a qualitative business standpoint, what are the keywords that your target audiences are utilizing to find your site?
9. What are the initial keywords that you feel you want to be ranked highly on for your business?
10. Are there any online channels that you deem necessary to be placed on?
11. What is the testing strategy? What variables will be evaluated, and what is the cause/effect frequency that you or your firm has in place. (This will be especially important early on in your campaign)
These examples represent a basic foundation of questions to gain the right information to form a strong campaign that hits target audiences and meets your online marketing goals. As you can see, there is a combination of qualitative and quantitative information that needs to be gathered. Keep in mind that these initiatives should be treated with the same processes and standards as any marketing campaign you conduct.
As you can imagine, starting a pay per click campaign without answering these above questions can lead to major trouble and a lot of reactive work post campaign launch. It is important that this foundation is created as comprehensively as possible. This will allow your testing platform and refinement strategy to have the best chance for success!
