2010 DMA Should Be Interesting
Filed under: Direct Marketing, Email Marketing, General Marketing, Marketing Technology Solutions, Search Engine Marketing, Uncategorized, integrated marketing
2009 Direct Marketing Association's Annual Conference Oct. 17-21
I can’t remember a year where we have had as much change in our marketing world. With the economy struggling, this alone has had significant impact. Add onto this the evolution of new digital tools such as Search, Social Media and Mobile and this year’s Direct Marketing Association’s national convention is bound to be interesting.
Yet my initial day at the conference reinforces much of what I thought. While new tools and mediums evolve, much of the foundation for targeted marketing remains the same:
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Test, test, test: Continues to be the foundation for targeted media. With today’s powerful analytics, you can set up your testing strategies to optimize your marketing efforts whether it is your direct marketing acquisition effort, search or your web site.
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Permission-based: Permission-based marketing comes in the form of many names now (i.e. opt-in, preference centers, social media invitations), but a constant thread has been forming in marketing for over a decade. Today’s marketers realize that putting the consumer in the driver’s seat of their communications is the key in today’s world. Now there are just more targeted consumer options to opt-into than ever before.
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Technology Centric: Technology continues to drive our advances on many fronts. More user friendly tools to use without tapping the IT department. Increased abilities to personalize the medium to known customer attributes, easier and lower cost tools to manage all these efforts.
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Integration: A couple of decades ago, it was integrating targeted marketing with mass media to deliver improved performance. Today, these integration points are still important, but can be taken much further. Web site integration, retail point of sale, digital targeted media campaigns are now all thrown into the mix as well.
My point in all this is that while times are changing, likely 99.9+ percent of what we see at this year’s DMA will be based on the foundation already set. Should be an interesting time to see how the industry is doing and where the experts see it all going. From my first day in attendance, what is being touted as “new” looks very familiar.
Rethinking the Mature Market
Filed under: Direct Marketing, Email Marketing, General Marketing, Search Engine Marketing
I was reading an interesting study yesterday from Pew Research. The title of it was “Generations Online in 2009″. The interesting note that I picked-up from the study was the growth in Internet usage in the mature segment of the population:
The biggest increase in Internet use since 2005 can be seen in the 70-75 year-old age group. While just over one-fourth (26%) of 70-75 year olds were online in 2005, 45% of that age group is currently online.
While admittedly, this percentage isn’t as great as the 18-24 year olds (at 89% Internet usage), this does represent a major shift in our thinking as marketers. No longer can we look at the older generation as ones that cannot be reached through online channels. Experts told us we had to market through traditional media (with large type fonts, I might add) to reach the generation.
Today, 60% of those age 60-69 use the Internet, and for those age 70-75, over 45%. Also, note what they like to do online. Top activities include:
- 79% use email
- 70% use search engines
- 67% research health information
- 65% make travel arrangements
- And 60% use the Internet to research products
The overall study was very insightful and I would encourage you to take a look at the details. You might also find it noteworthy that email has lost some ground among teens … with the rise of instant messaging and social networking (I sure could have told you that from the habits of my household). Here is the link to the full study: http://pewresearch.org/pubs/1093/generations-online.
Clearly, our mature market online habits are changing … and the marketing stereotypes and approaches will need to change as well.
Questions to Get Your Paid Search Campaign Started Right
I’ve run into a number of clients who really don’t understand where to start when it comes to generating targeted leads through paid search. The more I thought about it, I decided it would be helpful to provide some guidelines for clients to gain a basic understanding of things you need to think about to run a successful online lead generation campaign.
I asked Joe Ford, our strategic partner from NetVantage Marketing, to pull together a few of the basic things you need to think about. He actually came up with several items for you to evaluate. Here are Joe’s thoughts:
Like any marketing initiative, it is always important that your online marketing campaign get off to a good start. The pre-launch work that goes into a campaign can pay large dividends, and it can also save a lot money and headaches in the long run.
The following is a set of questions that can serve as a checklist when you’re looking to get a paid search campaign off the ground. These are broad questions, in many cases you will want to dig deeper to properly investigate the value points of each area depending on the campaign objectives. You should be getting asked similar questions by your online marketing firm, or asking yourself these questions if managing your campaigns in-house.
1. What is the overall background and mission of the company?
2. What are the goals of your online campaign in relation to:
a. Brand positioning
b. Building awareness
c. Increasing leads
d. Increasing revenue via direct sales/ecommerce
e. Are there any offline/traditional campaign efforts that should be coordinated with the paid search campaign?
3. Has there been past work done in the online marketing arena? If so, what were the metrics for success, and is there data that we can use to investigate?
4. Has there been web analytics in place to detail the performance of the current website?
5. How long has the website been in its current state? If there has been current changes, was the results tracked through web analytics?
6. Is there a greater emphasis on certain products or services than others? Should we be marketing and driving traffic to certain products and services that are better sellers or represent higher margin?
7. What is the target audience profile, and what are the different personas throughout the buying cycle (this can have a profound effect on keyword selection)? Are there any new audiences that we are trying to target with this campaign?
8. Either from current web traffic reports, or from a qualitative business standpoint, what are the keywords that your target audiences are utilizing to find your site?
9. What are the initial keywords that you feel you want to be ranked highly on for your business?
10. Are there any online channels that you deem necessary to be placed on?
11. What is the testing strategy? What variables will be evaluated, and what is the cause/effect frequency that you or your firm has in place. (This will be especially important early on in your campaign)
These examples represent a basic foundation of questions to gain the right information to form a strong campaign that hits target audiences and meets your online marketing goals. As you can see, there is a combination of qualitative and quantitative information that needs to be gathered. Keep in mind that these initiatives should be treated with the same processes and standards as any marketing campaign you conduct.
As you can imagine, starting a pay per click campaign without answering these above questions can lead to major trouble and a lot of reactive work post campaign launch. It is important that this foundation is created as comprehensively as possible. This will allow your testing platform and refinement strategy to have the best chance for success!
