All Aboard the SEM Bandwagon!
Filed under: Direct Marketing, Email Marketing, General Marketing, Lead Management, Search Engine Marketing, analytics, integrated marketing, paid search, search engine optimization
A recent Forrester study shows what all of us already know. Marketers will continue to shift dollars from traditional media and traditional direct marketing to online direct marketing.
I like Target Marketing Magazine’s research summary overviewing the growth factors in SEM, SEO, online advertising (a.k.a., Pay-Per-Click) and Email Marketing which are among the listed 16 online marketing trends.
More than 80% of marketers are using paid search and SEO and plan to expand search into more segments. As consumers search more online, Google’s AdWord inventory continues to grow. All music to marketers’ ears as you expand your paid search and SEO efforts.
Online advertising, “performance-based” media buys and integrated email marketing are also slated for substantial growth through 2014.
Hot 2010 Marketing Trends Getting Hotter
Filed under: Data Cleansing and Enhancement, Digital Lead Generation, Direct Marketing, Email Marketing, General Marketing, Lead Management, List Strategy, Search Engine Marketing, analytics, integrated marketing, paid search
Targeting – Measurement – Channel Integration – Prospecting
These four trends are what ICS is all about and what we’ve been preaching for increased sales lift, better Marketing ROI and overall business growth. Now, direct marketers across the country are finally starting to see these four tenets as "hot trends for 2010" according to Deliver Magazine.
Targeting — With our advanced analytics, data management tools and direct marketing experience, you can target on a one-to-one level with specific customers and prospects using a tailored offer at the right time in the customer’s preferred channel. Plus, you can focus your marketing dollars on targeting your most valuable prospects.
Measurement/Analysis – Data not only gives you the clearest view of your customers for targeted marketing, but collecting and analyzing data is critical in matching-back sales to specific marketing efforts. Now more than ever, marketers are on the hook to prove that every dollar you spend is growing the business.
Integration – Marketers who execute cross channel campaigns experience a 50 – 400% better response rate than singularly focused campaigns. To learn about integration trends and what leading companies are doing in multichannel integration, view our on-demand webinar: "Transforming Practices in Integrated Marketing Communications."
Prospecting — I like the quote in this article, "Today, everybody at every stage of life is open to marketing." However, you can’t have great sales lead generation without well-honed targeting AND channel integration. Lead generation is where it all comes together… in my opinion, this is where this article misses the 2010 mark BIG TIME. Plus, online lead generation didn’t even get a mention! SEO, SEM and paid search (where customers are actively searching your product/service) are only getting hotter in 2010 and beyond.
Triggered Communications Raise Email Response Rates and Conversions
Filed under: Email Marketing, General Marketing, Lead Management, List Strategy, Uncategorized, integrated marketing
There has been a lot of discussion from the recent DMA and around ICS regarding Triggered Communications. Why all the buzz? Quite simply it is driven from the successes that larger organizations are starting to see in this area.
While email response rates are continuing to be challenged, Triggered Communications are a key component to adding relevancy to the communications. And just like any form of communications, the more relevant and engaging, the more likely it is that you will get your message not only opened, but responded to.
A new conversation can be triggered from almost any customer touch point:
- External factors – website forms, shopping cart abandonment, customer service, etc.
- Messages – email activity (opens, clicks, unsubscribe, etc.), address change, etc.
- List – subscribe, profile update, and address change
- Link – specific link in email message
Once the “customer or prospect event” is captured, you can set a communications cadence around the key attributes of this event. These campaigns allow you to communicate with each subscriber individually based on his or her behavior or response. Because the messages are related to the specific action taken by the recipient, the conversations are natural and progressive, not sporadic and interruptive.
For example, a prospect clicked on an email to find out more information on your product, but did not take advantage of the offer. In the case of triggered communications, we can capture all “like prospects” and design communications cadences specific to this marketing situation.
These automated campaigns can be structured to follow up in a period of time after their initial response, or even so many days before the offer expires. Content can be specific to the link they clicked, or specific to the fact that they opened the email and didn’t click on a link. Testing strategies can be easily incorporated into the process as well.
According to Forrester Research’s US Interactive Marketing Forecast 2009-2014, marketers are taking on a more strategic leadership role in organizations because of their close connections to customers and prospects. Transactional, triggered email communications are on the rise because they improve open, click and conversion rates dramatically.
This builds off from the marketing foundation that a “handraiser” is one of your most effective prospect segments (from a percentage basis). Adding relevant and engaging follow-up communications will nuture leads through the sales cycles to drive more sales.
Give one of our account managers (or myself) a call to discuss triggered communications in more detail.
Leveraging Legacy “In-Market Shopper” Data for Automotive
Filed under: Direct Marketing, Email Marketing, Lead Management, List Strategy, analytics
It has been an interesting Summer in the Automotive Marketing space. Tough to be in Michigan and not be impacted by the challenges faced to jumpstart this business sector.
The focus of today’s message is using Legacy In Market Shopper data in the Automotive Space. Typically, Automobile Manufacturers use the freshest data coming from sources like CarsDirect and Autobytel when prospecting for automotive sales. This makes sense, as they are likely to still be shopping for a vehicle … and influencing the prospect to consider your brand is a proven email and direct marketing strategy.
Through the past few years, we have developed an enhanced legacy database for automotive prospecting. While this might not make sense to you at first, our experience with the data has proven it to be a source of significant power for automotive prospecting:
- First, In-Market Shopper data represents a massive pool of people that historically shop for new cars. As we know in this space from our years of registration data experience, historic new car shoppers are most likely still new car buyers. That factor by itself is powerful.
- Second, Brand History is a very important indicator of future buying preferences. If you have a history of considering Mazda (for example), you are very likely to consider the brand for future new car considerations.
- Finally, with Enhanced Data, we can utilize shopping history and clustering products such as Mosaic or Personicx to analyze and identify those top clusters of the brand competitive set of the product you are focusing on. A fairly straight forward approach that has proven to yield excellent results.
While legacy In-Market Shopping data by itself is considered weak, we can use our experience and data enhancement capabilities to turn this data into very productive contributors to your email and direct marketing initiative. While you can take my word for it, I encourage you to consider testing these approaches in your next email or direct marketing intiative.
ROI-based Search
Filed under: Digital Lead Generation, General Marketing, Lead Management, Marketing Technology Solutions, Search Engine Marketing, integrated marketing, paid search
Here’s a DMNews article about setting-up a paid search budget based on profitability. I found it interesting for two reasons. 1) We just broadcasted a webinar on paid search and discussed budget setup and controls and 2) We just happen to be strategizing on how to expand our own marketing success in paid search from one area of our company to other areas – all, of course, while keeping profitability in mind.
It struck me that the author overlooked some important points to keep in mind when setting-up a profitable paid search budget.
In many cases – including ICS’s – the company has a diverse product / service mix. So when thinking about what to spend on key paid search terms, don’t just look at the price tag of the search term and the profit margin of the product / service you’re marketing. Consider search terms that may provide cross-over sales opportunities as well.
Also, ask yourself if you’re using the best possible search term that would provide the highest quality sales leads at the best price… and if you can get some cross-over marketing into other areas of your products and services, then even better.
Chances are there are some lesser cost (and higher sales value) alternatives to that high price search term that could blow your budget’s profitability.
And don’t forget to keep a close eye on your paid search program. Don’t just set it and forget it.
The great thing is… if your initial keyword selection isn’t giving you the results you thought it would, then you can always adjust your program immediately based on what your response data is telling you.
http://www.dmnews.com/Set-your-search-budget-to-be-based-on-its-profitability/article/139312/
The Importance of Developing Handraisers for your Business
Filed under: Direct Marketing, Email Marketing, General Marketing, Lead Management, Marketing Technology Solutions
So few companies fully understand and leverage the power of developing “handraisers”. In our world, this is someone who is interested in your company’s product, but not ready to purchase your products or services at this time. It applies to just about every business segment and industry.
I am sure you can relate this to your every day shopping experiences. You are shopping at a store or online for something you are looking for. Through your shopping experience you are exposed to the product or service, but you are just not ready to pull the trigger at this time. Possibly you want to shop around a bit, or receive additional details on the items you are looking at. While we tend to think retail, it could be any thing from a new car, to a charitable cause, to a service you need for your business.
If you haven’t developed a Handraiser channel for your business, you really need to make it a priority. It is typically not expensive, and it will provide you access to a very productive prospect segment. We typically see a handraiser Channel converting to customers a 5 to 15 times the best targeted competitive prospects. Often, they will even outperform your current customers when soliciting new business.
Where do you get started? Typically business owners will provide an opportunity within their website or retail location for prospects/shoppers to receive more information or to stay in touch with the company. This can be as simple as a sign up for a newsletter or an opportunity to receive “special value offers” from the company.
To fully maximize the potential of the Handraiser channel, every prospect / shopper touchpoint should provide an invitation to easily engage in this communication. Examples of these might include:
- A link on your website that offers prospects an avenue to stay in touch
- Point of Sale within your storefront that invites shoppers to sign up for special offers
- Reference in your marketing efforts (newletter, mass media, targeted media) to go to a landing page to sign up for ongoing special values
Handraiser Data Capture Example
The Email channel is an excellent avenue to communicate with this audience … taking advantage of the low cost and delivery speed of the medium.
Have you developed a Handraiser channel for your Business? While many businesses have integrated these systems as a part of the Lead Management process, still the majority of businesses have not. If you are one of these organizations, you are missing out on a powerful and inexpensive way to develop new customers.
